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I only get the message, "File failed to print" I have not been able to get the system to re-rout the print spool thru the print server to the printer.
support that they have a list of incompatible printers. I was told by Hawking tech. support before you order and make sure your printer is compatible.
So I called Hawking technical support and was told that it is not compatible with my printer (Lexmark X83). Instead they told me they would review the decision but no response from them after 4 business days. It did not work.
BEWARE OF ANTOnline.I filed a complaint to Better Business Bureau.About this print server, call Hawking tech. HOWEVER THEY DON'T MAKE IT PUBLIC.And don't buy it from ANTOnline. Tried to return it to the vender (ANTOnline) through the web RAM claim but they refused it.
Talked to their customer support but they refused to discuss the RMA issue directly.
Tech support was quite lame - suggested "log off" as the solution. I bought this product to use on a new Windows XP machine for a home network. Havent seen to many other similar products so I am stuck with this for now and hope they will generate an updated driver. Basically asking to limit XP functionality due to poor driver design. It seems to do the job. However, when you switch users on XP you lose the printer connection and 2 screens pop up to warn you.
Customer service is pityful at best, somewhere in India. Phone support is for minor problems only then they refer you to email. After several firmware upgrades, the server worked well. Response is up to 6 days. 6 days X 4 firmware up grades. However, the software looses its connection to the printer once in a while. When this happens, you need to uninstall and reinstall the software.
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